Versand
Shipping Policy
- Shipping Destinations
You can view available shipping destinations after entering your address at checkout.
- Processing Time
All orders are processed within one business day after receiving your order. You will receive another notification when your order has been shipped. Orders are processed Monday through Friday, excluding holidays. Please note that any delays in processing may occur due to high order volumes or unforeseen circumstances.
- Delivery Time
Delivery times vary depending on the chosen shipping method and your location within the Czech Republic and other countries we ship to. We will provide an estimated delivery date at checkout, but please note this is an estimate and actual delivery times may vary.
- Shipping Fees
Shipping costs are calculated at checkout based on the total order value and chosen delivery method.
- Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package. Please allow up to 24 hours for tracking information to update.
- Failed Delivery Attempts
If delivery is attempted and unsuccessful due to an incorrect address or absence of a recipient, additional charges may apply to reship the order. It is the customer’s responsibility to provide accurate and complete shipping information. If you notice any mistakes in your shipping details after placing your order, please contact us immediately at support@synallure.com.
- Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us at support@synallure.com within 1 day of delivery. You may find more details in our Return and Refund Policy:
"We are not responsible for damaged packages. Please contact the carrier you selected at checkout for assistance with any issues regarding damaged items."
If you need further help after contacting the carrier, feel free to reach out to us at support@synallure.com, and we will do our best to assist you.
- Undelivered Packages
If your order has not arrived within the estimated delivery window, please contact us at support@synallure.com with any questions. Please also contact the carrier company you chose at checkout to locate your package. Refunds or replacements for lost or undelivered packages will be considered on a case-by-case basis.
- Contact Us
If you have any questions about the "Return and Refund Policy," please contact us at info@synallure.com.
If you have any further questions regarding Return and Refund, please don't hesitate to contact us at support@synallure.com.
Last updated: November 20, 2024.